Letterheads

Frequently Asked Questions 

We hope to answer your questions below. Please contact us on (0191) 289 4755 or sales@mdprintshop.co.uk or live chat is you need any further help. 

1. Delivery 

Q: What is the cost for delivery? 
A: We offer FREE Delivery (UK mainland) with every order. Please click here for more information.

Q: How long does delivery take? 
A: From receipt of your order, our turnaround time is approximately 5 working days. We always keep you fully informed as to the progress of your order. Please let us know if you have any urgency or specific time restraints on your order and we will see if we can help you. 

Q: Which courier service do you use? 
A: We use a selection of courier service partners including DPD, FEDEX and Royal Mail. Once your order is ready for dispatch, we will confirm which courier will be delivering your order. 

Q: What service level will my order be delivered on? 
A: Most orders are dispatched using a next working day courier service. We use Royal Mail for non-mainland UK addresses. 

Q: Can I change a delivery address after order has been placed? 
A: Yes, we can change a delivery address up until the order is dispatched. If you need us to make this change please email us your order number and updated delivery address to sales@mdprintshop.co.uk 

Q: Do you deliver abroad? 
A: Currently we only deliver to UK addresses. Please contact us for a bespoke quotation for delivery abroad 

2. Payment 

Q: What payment methods do you accept? 
A: We accept payment via Credit Card, Debit Card, Paypal, AMEX, Bacs Transfer, ApplePay, ShopPay, GooglePay. (We do not accept payment via cheque). 

Q: When do I pay for my order? 
A: We require payment with order. You can pay for your order when you order online via our secure SSL website. If you have accepted a bespoke quotation, we will email you our draft invoice. Once you have arranged payment of our invoice, we can proceed with your order immediately. 

Q: Do prices on our website include VAT? 
A: Our prices do not include VAT when visible on our product pages. VAT at the prevailing rate will be added during checkout. Some products have exceptions due to VAT exemption or are Zero Rated VAT. 

Q: What are your bank details so we can pay via bank transfer? 
A: Our bacs transfer details are as follows: 
National Westminster Bank 
Account number: 86671650 
Sort Code: 55 81 19 

Q: Will I get a VAT invoice? 
A:  We email a VAT invoice with every order. 

3. Design 

Q: Can I send my pre-designed file for printing? 
A: Yes you can. Please click here for more information on supplying your own design file for printing. On each of our product pages there is an option to upload your own design. Select the design file you would like us to use and we will receive this as soon as you place your order. We always email you a digital proof to check over and approve before printing your order. 

Q: What file types do you accept? 
A: We prefer to work from PDF files. We can also accept JPEG, PNG, Word and Excel files. 

Q: Do I save my files in CMYK or RGB format? 
A: Please make sure to save your files to CMYK format. We print full colour in CMYK format. Files saved in RGB format will be converted to CMYK. 

Q: Do I get to see a proof before you print my order? 
A: We always email you a digital proof to check and approve before printing your order. Checking proofs is a vital part of the print process. When checking over your proofs, please download the file on to your desktop and check to make sure you are happy to receive this in the final product.
We advise to double check the below:

• Colour – make sure that your colours are consistent throughout and there haven’t been any changes. Setting your artwork up in CMYK should prevent this from happening.
• Spelling and grammar. 
• Orientation. 
• Missing text. 
• Any boxes/lines that shouldn’t be there. 
• Page numbers and running order. 
• Please take note of any warnings that are given and only approve when you are happy to proceed to production. 

Q: What resolution should I save my design file? 
A: Please save your design file to a minimum of 300dpi (dots per inch) 

Q: Do I need to add crop marks to my design? 
A: Yes please! It is good practice to add cutting (crop) marks to your design. 

Q: What is bleed? 
A: If your design runs right to the edge of the paper/card, you will need to add 3mm extra onto your design on all sides for printing purposes. This is called bleed. This additional bleed on the artwork will be cut off when we guillotine your order. 

4. Printing 

Q: What printing processes do you use? 
A: We use lithographic printing presses and high specification digital machinery to produce exceptional customised printing. 

Q: Do you personalise all of your products?
A: Yes, all products are fully customised and made to order in the UK using the finest quality print materials. 

Q: Do you check my order before dispatch? 
A: We pride ourselves on excellent quality control and make sure every order is thoroughly checked and approved before dispatch. You can trust us to deliver professional quality print results. 

5. Policies 

Q: What is your refund policy? 
A: Please click here to view our refund policy.

Q: What is your privacy policy? 
A: Please click here to view our privacy policy. 

Q: What are your terms of service? 
A: Please click here to view our terms of service.